Get in touch with us today and help us shape the future of digital insurance products!
Under the leadership of Wiener Städtische Versicherung AG, viesure drives innovations and creates digital insurance services, including the award winning losleben app. viesure employees carry out user interviews and usability tests on behalf of Wiener Städtische Versicherung AG in order to make the digital customer experience even better in the future.
Our objectives
We transform research into a strategic asset, providing us with a detailed understanding of our users’ needs and challenges.
Purpose of our research
Our goal is to deliver value and develop effective solutions by identifying the underlying needs and pain points of our users through user research.
So, what us user testing?
By using different methodologies such as user interviews and usability testing, we connect with our customers and gather their feedback and valuable insights for a variety of topics.
How can you help?
The things that we assume about our audience and our products aren’t always true. We rely on you, our users, to validate our insights or guide us toward better solutions.
At a glance
Curiosity is key to building successful products – and we’re curious about you! Here are some questions we’ve been asking ourselves lately:
- How often do you check your life insurance?
- Do you think about pages in your favorite apps as layers? Or as folders?
- What questions do you ask your insurance agent?
- Do you prefer dealing with documents on your laptop, or your mobile phone?
- What’s the answer to life, the universe and everything?
How we operate…
Identifying what we want to discover (and why!) is essential for getting the best results.
User Research is a standard part of the development across the technology industry. It allows us to identify pains and gains that go beyond our products and allows us to create innovative ideas. This is also a chance for our Users to tell us about the issues they might have had or features that they would love to see!
How do we do them?
We primarily use online video conferencing for our interviews and tests. In some cases, we may invite participants to our office for an in-person session.
How are you picked?
If you are interested, you can sign up through the losleben app or contact us via our website. We’ll then reach out to arrange a convenient time for the session.
What will you need?
To participate, you’ll require a device such as a laptop, computer, or smartphone with a camera. There’s no need for any additional software installations.
What will we ask?
The questions vary depending on the stage of development. We might focus on pinpointing user needs and desires or assessing whether the product functions as intended.
Are you doing testing and interviews remotely or in person?
Most of our user testing and meeting is done remotely. However, we occasionally do have sessions at our office to get more hands-on data. You can take part in whatever way fits you best.
How do remote interviews work?
After you’ve scheduled a convenient appointment, we’ll send you a confirmation email containing all the essential details. In your confirmation email, you will find a meeting link to Google Meet. To join:
- Click on the meet link you received in your email.
- Follow the on-screen instructions to join the video conference.
At the beginning of the call, Google Meet will request access to your computer’s camera and microphone. Your microphone will be accessed only after your active consent. To transmit your camera feed, you will need to follow a second step.
How does a user test work?
We will start the video conference by providing a brief introduction of ourselves and outlining the topic we intend to discuss. Depending on the topic, we may either ask a few open-ended questions or request that you review a digital product currently under development. In the latter case, we may ask you to access an Internet link that we will send you via email and share your screen with us. This will enable us to observe your interaction with our prototypes and help us to identify areas for improvement. You will receive additional details about the process and the specific topic of your appointment in advance through your confirmation email.
How do we collect and use your information?
To schedule an online appointment, we utilize Google Calendar. To proceed, kindly provide your name and email address. After selecting your desired appointment slot, you will promptly receive a confirmation email from Google Calendar containing comprehensive details about the interview process and the handling of your data.
Your calendar entry data will be temporarily stored and accessible in our account’s calendar during the interview preparation phase. Post-interview, this data will be promptly deleted. The calendar will be retained in the recycle bin for an additional 30 days, after which it will be automatically purged.
For more information regarding the usage of Google Calendar, please refer here.
When you join a meeting, your meeting ID is shared with the organizer’s domain for troubleshooting and auditing purposes. Your meeting ID can either be your email address or your phone number if you have dialed into the video conference.
During the interview, we will pose a range of questions and may request that you share your screen while interacting with the application. These sessions are recorded, and the interviewer may also take notes to document your responses. At the start of the interview, we will once more request your explicit consent for recording. If you do not grant consent, the interview will not be recorded.
How do we protect your privacy?
The product team at viesure will actively take part in the live meeting, while Wiener Städtische Versicherung AG employees will have the option to review the recording at a later time. These recordings will remain confidential and will not be disclosed to external parties. Furthermore, the recordings will be transcribed into text format and securely deleted after 30 days. Your data will be anonymized, ensuring that your name and identity will not be linked to any statements you make in our reports.
What are the benefits to participating?
By participating, you will gain valuable insights into the creation and development of digital products. As a token of our appreciation, you will receive Amazon vouchers. Alternatively, you have the option to donate this amount to one of our partner organizations.
- Good news! We are still looking for interested participants!
- Get in touch and book your appointment today
- All participants are eligible for gifts
- Start creating tomorrow, today with viesure
Fill in the information required in the form and we will get back to you. Your information will be kept private and confidential and will be used by viesure innovation center only.